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Handcrafted in limited editions
Whether you have a question about our pieces, need styling advice, or wish to explore a bespoke creation — our team is here for you.
We respond within 24 hours
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Last updated: April 26, 2026
Welcome to PERSHAÉ. These Terms of Use establish the framework for your relationship with PERSHAÉ Limited as you explore our luxury leather collections and engage with our services.
PERSHAÉ Limited (Company Number: 16616885) is incorporated in England and Wales. When you visit our website, create an account, or purchase our products, you agree to these terms. Should any provision conflict with your understanding or preferences, we ask that you refrain from using our platform.
To engage with our services, you must have reached the age of majority in your jurisdiction and possess the legal authority to enter binding agreements. Guardians may facilitate purchases for minors under their care and supervision.
We expect customers to maintain honesty in all interactions, whether providing account information, placing orders, or communicating with our team. Your conduct should respect our platform's integrity and the experience of other customers. Activities that compromise security, misrepresent identity, or interfere with normal operations are strictly prohibited.
When creating an account, you assume responsibility for safeguarding your credentials and monitoring account activity. Any unauthorized access should be reported immediately to our customer service team. We maintain the authority to suspend or close accounts that demonstrate suspicious behavior or violate our community standards.
Our website represents a curated showcase of original creative work, encompassing product photography, detailed craftsmanship descriptions, brand identity elements, and proprietary technological solutions. This content reflects our investment in presenting leather goods with authenticity and precision.
Your engagement with our platform grants limited access for personal shopping activities, sharing specific product information through social channels, and retaining transaction records for your own use. Commercial exploitation, systematic content extraction, unauthorized reproduction, or misappropriation of our brand elements exceeds these permissions and is forbidden.
We recognize and protect the intellectual property rights of others while expecting reciprocal respect for our own creative assets. All content on our website, including text, images, logos, and designs, is the property of PERSHAÉ and protected by the applicable copyright laws. Unauthorized use of our intellectual property is prohibited without prior written consent.
Our commitment to transparency extends to how we present our leather goods, combining professional imagery with comprehensive descriptions of materials, construction techniques, and care requirements. We acknowledge that natural leather exhibits unique characteristics where texture, grain patterns, and subtle color variations reflect the authentic nature of premium materials rather than manufacturing defects. You acknowledge that the particular technical specifications and settings of your computer and its display could affect the accuracy of its display, and the look of products offered on the Website may not accurately reflect the look of the actual product. Please pay close attention to the written descriptions and specifications for products, and do not rely solely on product photographs.
Pricing reflects current market conditions, material costs, and production requirements. We reserve discretion to modify prices, correct errors, and update product availability as circumstances require. All displayed prices are in GBP (£) and incorporate applicable taxes where legally mandated. Shipping costs are complementary, as detailed in our Shipping Policy.
Order placement constitutes an offer to purchase under the terms presented, subject to our acceptance through confirmation and payment processing. We maintain authority to decline orders based on inventory constraints, payment verification requirements, shipping limitations, or quantity restrictions designed to ensure fair access to limited collections.
Our order management process begins when you submit a purchase request, continues through our internal review and confirmation procedures, and concludes with contract formation upon successful payment processing. This systematic approach ensures accuracy while protecting both parties' interests.
We exercise judgment in order acceptance, considering factors such as payment authentication, inventory availability, shipping feasibility, and compliance with quantity limitations. Should we decline an order, any processed payments will be promptly refunded through your original payment method.
Shipment arrangements utilize carriers selected for reliability and service quality. International customers assume responsibility for customs procedures, import duties, and regulatory compliance in their respective jurisdictions.
Ownership and liability transfer occurs when we deliver products to our chosen carrier, establishing their custody and initiating the delivery process. This transfer point remains consistent regardless of your physical presence at the final destination.
International shipments require customers to serve as importers of record, accepting responsibility for customs clearance, duty payments, and adherence to local import regulations. We provide reasonable assistance with documentation while maintaining that ultimate compliance responsibility rests with the customer.
Delivery timeframes represent estimates based on carrier commitments and typical processing periods. External factors including weather, customs delays, or carrier operational issues may affect actual delivery dates beyond our direct control.
We support customer confidence through our return program, accepting unused items in original condition within 14 (fourteen) days of delivery. Returned products must retain original packaging, tags, and accompanying materials, with valid purchase documentation required for processing.
Return authorization begins with contacting our customer service team, who will provide specific instructions and, where applicable, prepaid return materials. Processing occurs upon receipt and inspection of returned items, with refunds issued to the original payment method within our standard timeframe. Please note: The applicable return shipping cost will be deducted from your refund.
In the event of receiving a damaged or defective product, contact our customer service team within 24 (twenty four) hours with photographic evidence. We will arrange for a replacement or refund as appropriate. Order cancellations must be requested within 24 hours of placing the order. After this period, we cannot guarantee cancellation as processing may have begun.
Original shipping charges remain non-refundable except in cases involving our error or defective merchandise. Items designated as final sale or custom-made may have different return eligibility as clearly indicated at the time of purchase.
We value customer feedback through product reviews, usage photography, and experience sharing that benefits our broader community. When you contribute content to our platform, you grant us usage rights for promotional and educational purposes while retaining your underlying ownership.
Content contributions must reflect genuine experiences with our products, maintain respectful communication standards, protect others' privacy rights, and avoid material that could be considered offensive or inappropriate. We reserve editorial discretion over published content to maintain quality and relevance.
Providing contact information enables us to deliver essential service communications including order confirmations, shipping updates, and account-related notifications. You may additionally opt into marketing communications featuring new collections, care guidance, and exclusive offers.
Marketing communications utilize various channels including email, text messaging, and push notifications where you have granted permission. Automated systems may facilitate timely delivery while maintaining personalization and relevance.
We may monitor communications for quality assurance, training purposes, and security protection as permitted by applicable law. Service-related notifications remain necessary for account management and order fulfillment regardless of marketing preferences.
Our platform may generate personalized notifications, informational prompts, or recommended actions derived from your account activity, browsing patterns, and provided information. These communications aim to enhance your experience through relevant product suggestions, care reminders, or service updates tailored to your interests and purchase history.
While we employ sophisticated systems to deliver meaningful and timely information, we cannot guarantee the precision, completeness, or perfect timing of automated notifications. Your decision to act upon such communications remains entirely discretionary, and you acknowledge that these alerts serve as convenience features rather than definitive guidance.
Any consequences resulting from your reliance on automated notifications fall outside our responsibility, as these systems operate as supplementary tools to support your shopping experience rather than authoritative sources for critical decisions.
We maintain strong respect for intellectual property rights and expect similar consideration from our community. Our original content receives protection under applicable copyright and trademark laws, while we honor the rights of other creators whose work may be referenced or featured.
Should you believe that your creative work has been reproduced without authorization in a manner that violates copyright protections, or if you suspect that material on our website infringes upon your intellectual property rights, we encourage you to contact our legal team immediately at info@pershae.com.
To enable us to address your concerns thoroughly and efficiently, please ensure your notification contains the following essential elements:
Your authenticated signature, whether physical or electronic, confirming you are the rights holder or possess proper authorization to act on their behalf. Provide a comprehensive description of the protected work you believe has been infringed, including sufficient detail to identify the specific creation and your ownership claim.
Include precise location information that allows us to identify the questioned material on our website, such as specific page URLs, product descriptions, or image locations. Supply complete contact details including your full name, mailing address, telephone number, and email address to facilitate our response and any necessary follow-up communication.
Declare your good faith belief that the disputed usage lacks proper authorization from you as the rights holder, your designated agent, or applicable legal provisions. Finally, provide a sworn statement, subject to perjury penalties, affirming the accuracy of all information contained in your notice and confirming your authority to submit the complaint on behalf of the allegedly infringed rights.
This structured approach enables us to respond promptly and appropriately to legitimate intellectual property concerns while maintaining fair consideration for all parties involved in the review process.
Our platform may reference or link to external websites, services, or resources that operate independently of our control. While we exercise care in selecting such references, we cannot guarantee their continued availability, accuracy, or adherence to our quality standards.
Third-party integrations enhance functionality through specialized services such as payment processing, shipping coordination, or customer support tools. These relationships operate under contractual arrangements designed to protect customer interests while enabling enhanced service delivery.
Requests to establish links to our website receive individual consideration based on relevance, quality, and alignment with our brand values. We maintain discretion in approving or declining such requests.
Our platform operates under standard internet and technology limitations that may occasionally affect availability, speed, or functionality. While we invest significantly in reliable infrastructure and security measures, we cannot guarantee uninterrupted service or complete immunity from technical issues.
Product information reflects our best efforts at accuracy and completeness, though natural variations in materials, manufacturing processes, and display technologies may result in minor differences between presented and delivered items. We encourage customers to contact our team with specific questions or concerns before finalizing purchases.
Your individual experience may vary based on device capabilities, internet connectivity, browser configuration, and other technical factors outside our direct influence.
Our responsibility for issues arising from your use of our platform or products is limited to direct damages up to the purchase price of the specific item involved. We cannot accept liability for indirect consequences, lost opportunities, or damages arising from circumstances beyond our reasonable control.
These limitations operate within the boundaries established by consumer protection legislation in your jurisdiction. UK customers retain full statutory rights under the Consumer Rights Act 2015 and related regulations, which cannot be diminished by contractual terms.
You agree to protect us from claims, damages, or expenses arising from your misuse of our platform, violation of these terms, or infringement of others' rights through your actions or content. This protection extends to legal costs and other expenses we may incur in defending against such claims.
Your indemnification responsibility includes content you submit to our platform, account activities conducted under your credentials, and any violations of law or third-party rights occurring through your use of our services.
This obligation continues beyond the termination of your account or these terms for issues arising during the period of your engagement with our platform.
Either party may terminate this relationship through appropriate notice, with your obligations and our commitments extending through the completion of any outstanding transactions. You may close your account at any time by contacting our customer service team or ceasing to use our services.
We reserve authority to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or create risks for our business or other customers. Such actions may occur with or without advance notice depending on the severity and nature of the violation.
Termination does not eliminate responsibilities that arose prior to the effective date, including payment obligations, return processing, and indemnification commitments.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage direct communication to resolve concerns efficiently and maintain positive customer relationships. Our customer service team receives training in problem-solving and maintains authority to address most issues without formal legal proceedings.
When direct resolution proves insufficient, disputes are subject to English law and the jurisdiction of English courts, while respecting enhanced consumer protections available in your local jurisdiction. EU customers may utilize their domestic court systems and the European Commission's online dispute resolution platform.
Informal negotiation precedes formal legal action, with written notice initiating a good-faith discussion period designed to identify mutually acceptable solutions.
Should any provision of these terms be deemed unenforceable by competent legal authority, the remaining provisions continue in full effect while we work to replace the problematic section with legally acceptable alternatives that preserve the original intent.
This approach ensures that technical legal issues do not invalidate the entire agreement or leave either party without appropriate protections and guidelines for our ongoing relationship.
Each provision operates independently, allowing partial enforcement even when other sections may face legal challenges.
Our terms evolve to reflect changes in our business practices, legal requirements, and service offerings. Significant modifications receive advance notice through email communication to account holders and prominent website announcements.
Continued use of our services following term updates constitutes acceptance of the revised provisions. We encourage regular review of these terms to stay informed about your rights and obligations.
We may modify or discontinue website features, services, or entire platforms as business needs require, though we strive to minimize customer disruption through advance communication and reasonable transition periods.
These terms, combined with our Privacy Policy and any transaction-specific agreements, constitute the complete understanding between us regarding your use of our platform and services. Oral representations or informal communications do not modify these written terms.
Electronic communications satisfy legal notice requirements and constitute valid delivery methods for all account-related information. Email remains our primary communication channel, though we cannot guarantee message delivery due to spam filters, technical issues, or address changes.
You may contact us through the information provided below, and we commit to responding to legitimate inquiries within reasonable timeframes based on the nature and complexity of your request.
PERSHAÉ Limited
Company Number: 16616885
Your satisfaction with our luxury leather goods extends beyond the initial purchase. We are committed to providing exceptional service throughout your entire PERSHAÉ experience.