Refund policy

 

Last updated: April 26, 2026

Returns

When returning items to us, please ensure they are in new, unworn, unstained, unused, undamaged condition, well packaged in their original packaging including PERSHAÉ boxes, dust bags, tags, and authenticity cards. Items that do not meet these requirements will not be accepted and will be returned to you. If we do not receive communication within 10 business days regarding a rejected return, we will send the item back directly.

When trying on leather goods, please handle with clean hands and avoid contact with rough surfaces. Our luxury leather is carefully crafted and can show marks easily, so please examine items on clean, soft surfaces only.

All items undergo thorough inspection upon receipt, and we reserve the right to reject returns that do not meet our quality standards.

If you purchased through one of our retail partners, returns must be handled according to that retailer's policy and should not be sent directly to us.

Our return process is designed for your convenience. If your purchase isn't exactly what you expected, you have 14 days from receiving your order to arrange your return by following these steps:

  1. 1. Contact our Customer Success Team at info@pershae.com within 14 days of delivery.
  2. 2. Provide your order number, email address, and details of the items you wish to return.
  3. 3. Our team will review your request and provide return authorization along with detailed instructions.
  4. 4. Once approved, you will receive a prepaid return label via email for return shipping at the applicable rates.
  5. 5. Print the return label, attach it to your package, and arrange collection with our courier service or drop off at an authorized location.
  6. 6. Returns made through alternative shipping providers will be returned to sender and are not eligible for refund or credit.

Please note: The applicable return shipping cost listed above will be deducted from your refund. By submitting a return, you consent to this deduction.

If you do not receive your return authorization or shipping label via email, please contact our Customer Success Team again at info@pershae.com.

Non-Returnable Items

Products marked as Final Sale display a clear disclaimer beneath the product name stating: "Final Sale: This item cannot be returned." These items are not eligible for return. If no such disclaimer appears, your purchase can be returned within 14 days of receipt according to our standard return policy.

Custom, personalized, or engraved items cannot be returned unless they arrive defective or damaged due to manufacturing error.

Repeated Returns

We provide a flexible returns policy to enhance your shopping experience with confidence. We monitor return patterns and continued returns that breach our terms and conditions may result in account restrictions or refusal of future orders at our discretion.

Exchanges

We currently do not offer direct exchanges. To obtain a different size or color, please create a new order for your preferred item and initiate a return for the original purchase through our Customer Success Team. You will receive a full refund for the returned item according to our return policy. For assistance, contact our Customer Success Team at info@pershae.com.

Cancellations

If you wish to cancel your order, contact our Customer Success Team immediately at info@pershae.com. We will accommodate cancellation requests received before shipment preparation begins.

All refunds are processed to the original payment method. PERSHAÉ cannot transfer funds to alternative accounts. Please allow up to 10 working days for funds to appear in your account. Refunds for gift purchases are issued to the original purchaser.

UK and EU customers have statutory cooling-off rights to cancel orders subject to certain terms and conditions as outlined in our Terms of Use.

You bear the direct cost of returning goods as specified in our return shipping rates above.

Refunds

Once your return is received, inspected, and approved by our Customer Success Team, we will email you confirming the refund amount. Return shipping costs will be deducted from your refund as outlined above. Please allow up to 10 working days for funds to appear in your original payment method, though processing times may vary depending on your financial institution.

Order Fulfillment Issues

If your package is missing, contains incorrect or missing items, arrives damaged, or is delivered to the wrong address, contact our Customer Success Team immediately at info@pershae.com. For damaged or missing items, provide photographs as evidence. We may also require packaging photos to initiate investigations with our courier partners.

All delivery issues must be reported within 5 days of the delivery date shown on the courier's tracking system, otherwise claims cannot be processed.

Non-Refundable Costs

Unless required by applicable consumer protection law, original shipping costs are non-refundable. Customs duties and taxes cannot be refunded.

Customer Success Team Contact

  • General inquiries: info@pershae.com
  • Returns and exchanges: info@pershae.com
  • Available Monday-Friday, 9:00 AM - 6:00 PM GMT

 

PERSHAÉ Limited
Company Number: 16616885

Your satisfaction with our luxury leather goods extends beyond the initial purchase. We are committed to providing exceptional service throughout your entire PERSHAÉ experience.